Avay Partnet second line stop working after power outage

[wane98]

We had power outage, that knocked the second line off the PBX.
The phone company tested the lines good to the jack. But once the second line is hooked to the system, there is no dial tone and when I called that number from my cell phone I get a busy tone.

any help is very much appreciated

 

[Dexman]

Is the processor a Partner, Partner Plus, Partner II or Partner ACS?

A couple of things to try.....

Connect a basic single line telephone to the LEC demarc and see if you can pull dial tone.

Then, at the processor, swap the suspect line with a known good one and see what happens.

If the processor is an ACS and the last known good configuration has been saved either to a PCMCIA or internal memory, try restoring the configuration and see if that clears the problem.

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[sturts]

Do you get a busy tone if the line is unplugged from your PBX?

I assume you're trunking POTS lines?