Avaaya and bad dcoumentation for J179 and foot notes. 3

[CPM86]

I like the style (from pics) I see of the J179 phones. But, my ip office systems only have 8.0 licenses on them and since this is a hobby. I'm not upgrading them at all. Well one is partner edition only for
my partner phones. Anyway on the phone matrix from Avaya. I has a footnote saying in h232 mode you can user them on earlier systems. They also give you a link to a sip document. But, they don't tell you anything
at all what you get. Limited functions on both sip or h323 or what? Does anybody have or have tried a j179 or so on earlier releases?

One more thing I wanted to ask too. As noted before tons of them are being listed on e-bay to next for nothing. In fact one auction was saying phones was just pulled from service. But, I read things
like they are still supported on Ring Central. So what your thoughts on it? I know tons of your (like the place I work at) is loosing more and more services to the clown. So makes me think what is going on?
I also know some places will insist on changing out the phones even when they don't need to be. The same thing happens in the computer industry too.

Thanks,

Josh

 

[sizbut]

I've never tried it, but given the way that most Avaya deskphones use the common IP Office feature phone mode I assume that with IP Office it functions pretty much as any 9600 would (so very functional). For IP Office, it was added with R10.1.3 and I assume tested with that but I would strongly suspect they didn't go back to R8.0.

The big issue would be handshakes. When Avaya phones connect to Avaya switches, the initial handshake includes details of what type of phone it is and that usually from information hardcoded on a chip on the phone's circuit board. An R8.0 IP Office is likely to just not recognise what a J179. So unless someone who has done it can say otherwise, I suspect the H323 option still only applies to versions of IP Office that already support the particular phone model in SIP.

Stuck in a never ending cycle of file copying.

 

[gwebster]

When using H.323 software, a J179 tells the IPO that it is a 9641G during that handshake. The IPO therefore treats it exactly the same as it would treat a 9641G.

 

[sizbut]

Excellent thing to know. Thanks for the answer @gwebster.

Stuck in a never ending cycle of file copying.

 

[ipohead]

If you look at the bottom of the page on web or in the PDFs manuals you can report feedback on the documentation to infodev@avaya.com

You do need to make it quite clear which document and page you are referring to. They can point you in the right direction and possibly looking at updating the documents but not provide technical support.

 

[sizbut]

Excellent thing to know...

...and I forgot to add, that means probably works with IP Office R8.0 as that was when IP Office support for the 9641G was added, and also running with the Avaya IP phones licenses rather than third-party.

Stuck in a never ending cycle of file copying.

 

[Shaun E]

Just on the above - I am running J179s (and J169s) on my 9.1 system. They identify themselves as a 9611G - not a 9641G.

They work fine with the older interface (not the new colourful interface) but if you're using a J100 expansion only the first page of buttons will get labels.

@CPM86 if you're buying them from eBay make sure you don't buy the 3PCC version (700513630) as they will not work. You need 700513569 for IP Office support.

 

[sizbut]

Thanks @Shaun_E, and as your picture shows, the phone is getting the IP Office Features menus and button functions, so highly functional (barring some idiosyncrasies from mapping phone type X and being phone type Y).

Stuck in a never ending cycle of file copying.

 

[Shaun E]

Yep, @sizbut. All the features including buttons and visual voicemail work just fine and functionality wise they're exactly the same as a 9611G. The only bug as I mentioned is having more than 1 page of buttons on the JEM24 expansion. I have another J179 with a JBM24 expansion and that works great.

I've been running them on my 9.1 system for almost 3 years now.

 

[CPM86]

Yes, since this is a hobby. I have been getting everything from e-bay. Thanks for the heads up. I already did a stupid purchase on a 9670g not catching it was not supported. But it also came with a sbm24. The price I paid was basically the same as one would find a sbm24. So I put that on a 9640g. Once I save up a few more dollars. I'm going to be finding a 9641g, one of the J series. Probably a J179s. The one thing
I really want for my partner version is the TCM-8 card for Nortel phones. But they seem to fetch a premium on e-bay. Speaking of that. One thing I don't understand but probably understand why. They put out a basic, Partner, and Nortel edition. They designed the Partner version to just pretty much plug in and work. Like the old Partner systems. They was even kind enough to allow you 4 sip trunks. So this is they Why. Now for the I don't understand why you can't add higher end digital phones or voip phones to the system. Sure you need the VCM module. But you would have to throw away a good part of not all of your phones and modules.
Then again a local customer had a company come in and upgrade the partner system. They replaced it with an ip office system and the cheap digital 1408? phones anyway. Funny part is that place was sold to another company who only a 2 year old new system install. Removed those and stuck in a voip system via the cloud. They did this to connect the other offices they owned to all the same service.

Thanks,

Josh

Oh one more thing. I hope you don't mind. I'm trying to keep this technical. Since this is a technical forum.

 

[sizbut]

Its hard to find anybody who liked or loves Basic Edition - its a Frankenstein that you get when you force a flexible system to be locked in to emulating the behaviors of much older rigid systems. I'm sure it met the marketing brief at the time of having a story for existing Partner/Nortel customers to migrate their existing phones and dialing codes - but I'm sure supporting ETR/TCM phones in Essential Edition and some good shortcode templates would have lead to much happier customers.

Stuck in a never ending cycle of file copying.

 

[CPM86]

Yes that is a good point. Really restricted in features. I also read about and watch videos on Nortel phones having issues not working correctly or having issues for certain models. Even myself have never
played around with the basic mode since both my systems came with partner license and Essential license. Also didn't Avaya get rid of a lower end license on new ip office releases? They all come with basic or they all come with Essential now? I know they changed the licensing type to like ADI or something like that.

Thanks,

josh

 

[ipohead]

I think from R8 the IP Office was supplied as basic edition out of the box (this was reflected in the price) aimed at the lower end of the market.

The upgrade to Essential had to be paid for but is much better system and most used ones seem to have this.

Once I tried basic edition on a spare system and it seemed completely different from a 'real' IP Office rather than a 'lite' version.

Licensing moved from ADI to PLDS and R10+ is PLDS only.

You'll find it worthwhile reading the release history .

 

[Shaun E]

It's also worth pointing out that you can run Nortel phones in an Essential or Preferred edition with a TCM8 card as well - not just Basic Norstar mode.

While they do operate a bit differently to when they're plugged into a Norstar system for example but I've found them to be quite solid (I have a TCM8 card in my Preferred 9.1 system).

 

[CPM86]

Once again thanks. One more question. Would some check or know if a
j15906 wold work okay? From my understanding it is a J159 with 6 additional buttons.
I'm surprised they don't offer a J169 or 179 with that feature. But, I get the idea that it was mfg. like that
to save space. But, I'm thinking it might use a J100 style and pointed out above. When you flip
through the pages. It will only work on the first page.

Thanks,

Josh