Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

AUX reports

Status
Not open for further replies.
mjm23

mjm23

Technical User
Jul 1, 2020
80
PH
Is there a specific CMS historical report that captures how many times a group of agents pressed the aux buttons aside from doing an agent trace?
 
Status
Not open for further replies.

Similar threads

Bucky101
  • Locked
  • Question
Scheduling multiple CMS Reports reliably
Replies
1
Views
332
SoftwareRT
SoftwareRT
Timbo50
  • Locked
  • Question
CM10 Calls Not being delivered forcing Agents into Aux
Replies
0
Views
89
Timbo50
Timbo50
W
  • Locked
  • Question
CMS Reporting Avail -> Other -> ACD instead of Ring. Calls not counting for Summary reports
Replies
4
Views
364
Weslee
W
KaungMinnChain
  • Locked
  • Question
Avaya CMS Part of Reports File Missing
Replies
1
Views
81
BIS
BIS
JuanAvaya
  • Locked
  • Question
CM/CMS 2 digit AUX Codes
Replies
1
Views
115
phoneguy55
phoneguy55

Part and Inventory Search

Sponsor

Back
Top