harryhoudini66
Technical User
Hello everyone,
I need your guidance once again. We have been using Aux Codes for a few months now. We had been using from 0-9. We could enter the code after pressing the Aux Work button and then pressing one of the digits. I recently told our Telecom person we wanted to use additional codes. I had read that we could go up to 100 Aux Reason Codes with our setup (CMS13 and CM3).
When he enabled this capability, we now had to enter the code using two digits. That is not a problem. Now I asked him to enable codes 10 & 11 so we could use them. They do not work. When I checked the CMS Dictionary, it looks like he added 10 & 11 as Work Codes instead of Aux Reason Codes. Now that I told him it does not work, he indicates he needs to open a ticket. It’s been about four days and still no ticket. Any ideas what the problem could be? Seams anything that needs to be done on the ACD requires opening a ticket.
I need your guidance once again. We have been using Aux Codes for a few months now. We had been using from 0-9. We could enter the code after pressing the Aux Work button and then pressing one of the digits. I recently told our Telecom person we wanted to use additional codes. I had read that we could go up to 100 Aux Reason Codes with our setup (CMS13 and CM3).
When he enabled this capability, we now had to enter the code using two digits. That is not a problem. Now I asked him to enable codes 10 & 11 so we could use them. They do not work. When I checked the CMS Dictionary, it looks like he added 10 & 11 as Work Codes instead of Aux Reason Codes. Now that I told him it does not work, he indicates he needs to open a ticket. It’s been about four days and still no ticket. Any ideas what the problem could be? Seams anything that needs to be done on the ACD requires opening a ticket.