autoreply message with custom "from" address 1

[lucasm]

My HR department wants to have emails that are sent to them with "resume" in the subject or body to have an auto-reply message. They have a form they want sent to the applicant, with a message template, and the from address to be "hr@ourdomain.com", instead of any one user's email address. I've setup a phony user with that email address, and any emails they get are forwarded to the internal hr distribution list, and I've given the hr manager permission to send as that user. The template I created just doesn't seem to retain the customized "from" field, and the message never gets sent. If she manually sends a message as that phony user, it works.
She is harassing me to get this working, any ideas?

 

[TechyMcSe2k]

Create a mail enabled public folder called HR and email will be hr@yourdomain.com that only HR can access. Then have it send the auto-response for you. Grant HR the Send As from this Public folder.

________________________________________
Achieving a perception of high intelligence level can only be limited by your manipulation skills of the Google algorithm!

 

[lucasm]

thanks, now I'm having trouble getting it to apply the rule for the public folder. I'm an owner of the public folder, and I'm trying to create an autoreply rule, but it keeps saying the "changes cannot be saved". I gave myself send as permission to the folder, even though the folder should just be sending it as itself. I am able to create a rule to forward messages, but not reply with a template.

 

[TechyMcSe2k]

http://www.petri.co.il/forums/showthread.php?t=21428

go to Exchange system manger, Global settings, Internet Message Formats, right click default, properties, advanced, and check allow automatic replies

________________________________________
Achieving a perception of high intelligence level can only be limited by your manipulation skills of the Google algorithm!

 

[lucasm]

that was already checked, but thanks for that link.

 

[TechyMcSe2k]

I noticed when I testing thi scenario, that there are DENY permissions on my public folders. Therefore, when I use the Administratice Rights tab to grant myself full access to the Mail-enabled Public folder to set up the Template response, it won't save. It will allow me to return to sender and the other options. I will test removing the DENIED on my server and let you know. But it you use a general login...non-DA, EA or other Admin account IT should work once permissions are granted.

________________________________________
Achieving a perception of high intelligence level can only be limited by your manipulation skills of the Google algorithm!

 

[lucasm]

yep, we have those denies on our public folder store too, for domain and enterprise admins (me). It won't let me remove them, "Remove" is grayed out.

 

[TechyMcSe2k]

Add a Send-As Permission for the user that is creating the rule. Allowing a standard user access is the only way.

So you can't use a Admin Account with out changing your infrastructure security.

________________________________________
Achieving a perception of high intelligence level can only be limited by your manipulation skills of the Google algorithm!

 

[TechyMcSe2k]

I believe we forgot a step!

Go into you ESM and find your PF. Then right click and All Tasks, Mail Enable.

My template worked then.

________________________________________
Achieving a perception of high intelligence level can only be limited by your manipulation skills of the Google algorithm!

 

[lucasm]

Thanks so much, it is working now

It's too bad the rules in that dialog aren't more customizable, as far as building the logic for when to apply the rule and when to not. We'll make do, though

thanks again