Automatically return to previous AA menu 1

[billiho]

Have a customer with an IP office. They had some other company set up AA menus for different times of the day with common options like press 1 for hours, 2 for contact info etc. They all currently point to the same AA menu for hours or for contact info. Any way to set those hours and contacts AA menus to fall back to the correct previous menu's(Day, Night, Weekend) or do I need to duplicate those menu's for each time of day menu(Day hours, Day Contact, night hours, night contact, weekend hours, weekend contact)? Right now there's no option and the caller has to hang up and call back to get to the previous menu, and it's pretty micky mouse.

On the same question, can I download the existing menus prompts and just copy them into the new AA Menu's? I am trying to avoid having the customer rerecord a bunch of menu's. Have not yet tried LVM Greeting Utility yet.

Thanks,

 

[TouchToneTommy]

Start with making 3 short codes that target the Day, the Night, and the Weekend automated attendants.

Make 3 phantom users that are forwarded (including Hunt Group Cals) to these short codes

Make 3 Sequential hunt groups, one for Day, one for Night, and one for Weekend, with the correct phantom user assigned.

You should already have Time Profiles for Day, Night, and Weekend

On the Day hunt group, set the Day Service Time Profile to the "Day" profile
Set the Night Service Destination to the Night hunt group

On the Night hunt group, set the Day Service Time Profile to the "Night" profile
Set the Night Service Destination to the Weekend hunt group

In the Hours and Contacts AA, set a digit such as * or # transfer to the DAY hunt group. If the Day time profile is in service, the call will go back to the Day AA. If the Day time profile is NOT in service, the call will go to the Night hunt group. If the Night time profile is in service, the call will transfer to the Night AA, if the Night time profile is NOT in service, the call will go to the Weekend hunt group and transfer to the Weekend AA

 

[billiho]

So each short code goes to it's phantom, and each phantom is in it's own hunt group. * to return to dayAA, and the system decides if it's night or weekend. Can I play the hours AA greeting and just automatically fall back to the day AA? A timeout setting maybe?

 

[TouchToneTommy]

Timeout destinations for Embedded automated attendants is the Fallback destination in the Incoming Call Route

 

[billiho]

Thanks, I'll give it a whirl!

 

[billiho]

So.....I set up the group, The incoming AA works a charm. Press 0 to ring a hunt group of 5 phones, supposed to overflow to a second AA but it's not working

First hunt group is a collective group with overflow set to 15 seconds to the second group. The second group has 1 phantom that's call forwarded to the short code 660 that goes to the second AA. No other settings used in the second hunt group as per instructions. I understand that the second group expands the first group to include the phantom, but it never forwards to the AA. After tearing out the last of my hair, I am hoping someone has the magic cure for this frustrating problem.

I have followed the guides I've seen online to no avail.

Thanks,

 

[TouchToneTommy]

The second group must be Sequential
The phantom user forwarding must Include Hunt Group Calls
Test calling the short code, then the phantom user, then the sequential hunt group. Each should answer with the AA

 

[billiho]

all of those are set. Hunt group fwd ticked, second group sequential. can call short code, and phantom. didn't try hunt group but it was reused from the old setup.

Is it to do with the type of the first group? Does everyone in the group need to be busy? I just want it to overflow after 25 seconds to a greeting.