Automatically open / close the business

[donbolinger]

We are running Norstar Modular ICS 4.0 and answer the phones from 9AM - 5PM Monday through Friday.

Each morning at 9AM we have to do Feature 921 to change the routing from Night to Day. Then we do Feature 982 to open the business. At 5PM we reverse the process.

Is there any way to automate this?

Thanks!

 

[senk1s]

What kind of ACD are you running?

 

[donbolinger]

How / where do I look for the ACD type?

Thanks!

 

[endlesswinter]

What type of voicemail ?mini? flash? callpilot?

 

[TonyUMASS]

first find out what type of VM you are running. If you bought the VM with the 4.0MICS then it;s either a Flash or a Norstar Nam VM.

yes you can have these services automated. It's very easy to do.
your local Norstar service tech should be able to to this.

Tony

 

[serviceboy]

thinkin its a minuet and its done manually no auto on the freebee acd

i ski there for i am

"There are those who would make you believe there are no choices left.That they have the last word and its final.To those who try the world is wide open choices many.To those who dont only death awaits you.

 

[donbolinger]

Yes, it is Minuet ACD 1.20.0008, version 4.0 2.41.B.0

Am I stucking doing it manually?

Thanks!