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My call center works off a NORTEL SWITCH.
Our Nighttime person receives approx 6 calls a night. So the owner of the company wants to have the calls routed to this persons house each night – rather than have hime come in every night for 6 – 10 calls.
My question – If someone knows - Is there a way we can set up (whether through the configuration features on the phones or in the ACD system) this process to be done (preferabbly automatically)each night.
My call center works off a NORTEL SWITCH.
Our Nighttime person receives approx 6 calls a night. So the owner of the company wants to have the calls routed to this persons house each night – rather than have hime come in every night for 6 – 10 calls.
My question – If someone knows - Is there a way we can set up (whether through the configuration features on the phones or in the ACD system) this process to be done (preferabbly automatically)each night.
