Automatic Signature Not Saving

[shoemakerna]

I am having an issue with a user trying to create an automatic signature, but as soon as she clicks okay and goes back into it, the signature is gone. like it is not saving correctly, or not saving at all, or something. does anyone know how to fix this??

 

[cmeagan656]

We need mor info - What email client? What version? What mail format - plain text, rtf, or HTML?

Thanks.

 

[shoemakerna]

she is trying to create the signature in Outlook 2003. whether she does it in the normal "edit signature" window, or in the "advanced edit" window, it doesn't save.

 

[cmeagan656]

What mail format is she using - plain text, html, rtf? Is she using Word as her mail editor? In the older versions there was a different way of saving the auto signature if you didn't use Word as your mail editor and/or used plain text.

Thanks.

 

[smah]

The typical location to save the signature files is: %USERPROFILE%\Application Data\Microsoft\Signatures
Is it possible that the user does not have permission to write to this folder?