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Automatic Not Ready

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deb321

deb321

MIS
Aug 19, 2003
3
GB
We have some agents who appear to be going into Not Ready automatically after a call. Their calls are forced so they should go automatically into wait if they don't manually select not ready. There should be no delay between calls. Any ideas?
 
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Yes it has been witnessed. Users are a bit vague on when it actually started.
 
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