Automatic Make Busy

[davidf88]

Hi All,

One of my first posts on these forums regarding the Mitel Telephony solution and I have come up with an interesting problem I have become stuck with.

I am currently trying to programme one of the handset keys on a 5312 IP phone to set an automatic make busy. The idea is that the agents on the floor can hit this and it will take them straight into a reason code. The keypress should simulate the same as pressing Make Busy + 8 (where 8 is the reason code being applied)

However I have ran into a snag, if I set this up as a speedcall with the number as *2*8, this just gives me an invalid error. If I put a pause in (*2*P8) it just sits there waiting for the user to press in the code.

Has anyone ran into this at all or can provide some feedback that would be great.

Many Thanks

 

[kwbMitel]

You do realize that there is a Make Busy key right?

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What's most important is that you realise ... There is no spoon.

 

[davidf88]

Yes I am well aware of the make busy key, however I want to incorporate the two as per my initial post

 

[kwbMitel]

Sorry for the misunderstanding, no, I doubt that you can do this.

How about 2 keys, 1 makebusy and 1 reason.

**********************************************
What's most important is that you realise ... There is no spoon.