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Automatic greeting
- Thread starter auskar85
- Start date
raymondo30
Technical User
hi
it depends on wether you want the caller to hear the greeting or the agent:
a VDN of origin announcement can be made so the agent can hear what type of call is coming in.
If you want the caller to hear a greeting, just use an announcement in your vector just before queue to skill.
(in newer CM version, you can use the VDN-variable for this)
it depends on wether you want the caller to hear the greeting or the agent:
a VDN of origin announcement can be made so the agent can hear what type of call is coming in.
If you want the caller to hear a greeting, just use an announcement in your vector just before queue to skill.
(in newer CM version, you can use the VDN-variable for this)
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