Automatic call cut-off

[skk391]

I have a department were we are looking to cut the customer no matter what,say after 5 mins, Is there any way that this can be scripted?

I know that you can put a statement like, if age of call equals 300 then ****, but can a statement be put in after a call as been answered by an agent?

Thanks

 

[skk391]

Suppose I trying to say, is there a way that the symposium will calculate when the call is presented to the agent. There must be something which calculates this because the RealTime reports known the exact time the agent is handling a call.

 

[captaingadget]

Unfortunately, once the call is answered, the script terminates and takes no further part.