Automated System Answer ACS R7 & VS Mail R5.0

[miami33139]

I want to create a call center type of scenario - Caller is answer by Auto Attendant of VS Mail. Dials a selector code or extension and is transferred to hunt group or a single extension. How can I then have that group or ext answered by ASA?

 

[TouchToneTommy]

Auto System Answer will only answer an initial incoming call. It is a stripped down Auto Attendant.

Are you actually trying to get Voice Mail coverage for the group if no one in the group answers the transfer?

VS Mail doesn't allow a group mailbox, however Partner Messaging does.

There are some senarios involving looping spare extension and spare CO ports together, but maybe you could expand on what you want to happen.

 

[miami33139]

I have Partner ACS R7.0 with VS Mail R5.0 and an ASA/DXD Card.

I know that ASA/DXD is limited but if I want a call answered by the live or automated attendant (of voice messaging) and then have the caller transfered to ASA ring mode - I know that ASA only answers lines and not stations so I'm thinking I'd have to loop from a station port into an open line port... would this work?

 

[telecomtekperson]

Yes, but if you only loop 1 extension to 1 line port, you only can take 1 call at a time.