Automated Link Transfer from AA

[ipolmans]

Good Day Tek-Tips,

We have a client on a CICs + Call pilot with analog lines and their AA has an option for Sales, which goes to a sub-menu listing the sales people, when you press one of the options, the call is transferred via Link Transfer to the Sales persons cell phone. The Link Transfer is essential, otherwise, 2 lines would be tied up for the duration of the call.

That said, can IP Office do the same thing? My tech is telling me there is no way to do a Trunk to Trunk transfer automatically from the AA. Can I please ask someone here to confirm this for me.

The end goal here is to be able to dial the extension of the sales person (which will be a ghost extension), or select the option from the AA and have that call go out to the sales persons cell phone, WITHOUT tying up 2 lines.

Please let me know.

 

[amriddle01]

On ISDN yes, depending on country, provider and exchange type, analogue...not really

 

[amriddle01]

Oh, and even the yes is sometimes a no, it's not a standard feature, all carriers and PBX manufacturers call it something different and they don't all do it the same way, mix all that up and you get hit/miss

 

[TouchToneTommy]

Link Transfer" is a "Centrex" flash-transfer-disconnect on an analog loop start trunk?

If so, yes, but with Voicemail Pro

see

http://www.tek-tips.com/viewthread.cfm?qid=1470834

 

[rdoubrava]

It was the 90's...
the good ole days of centrex.
The IPO can do a flash hook via short code.
The flash hook timer is set under line programming.
Analogue Options - flash pulse width
You should be able to get this to work but
I have tried to use centrex features on an IPO and failed.
Post your result if you get this to work.

 

[amriddle01]

That's why I said no for analogue, doesn't seem to work