Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Automated importing of contacts into Avaya ACCS

Status
Not open for further replies.

IP500v3

IS-IT--Management
Nov 15, 2021
1
HR
Hi,

My customer will soon start using Avaya Contact Center Select but I am looking for a way to import their list of contacts from their CRM to ACCS in an automated manner, perhaps daily. The reason for this is that my client wants to primarily update their contacts through the CRM interface and I would then import it to ACCS. Naturally, I can input one end-user by one into ACCS but that is out of question because there are thousands of end-users to process.

Is there an documented API for ACCS for importing contacts, or does anyone have a working code example for me?
Thank you.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top