Autoloader not recognised in Arcserve

[Dansimmo]

Hi,

I've reinstalled Arcserve 11.5 on a new Windows 2003 R2 server and then attached the HP Surestore Autoloader 1/9 LTO1(C7145).

The problem is that initially I could see the Autoloader displayed under Arcserve devices which also showed the slots. The next problem was that it was offline so I checked the Autoloader and it was locked. I've tried to restart both devices but I'm still unable to all of the slots in Arcserve apart from tape that is in the tape drive. The Autoloader is now unlocked.

I have checked in Device Manager and under Medium Manager the HP Tape Library is listed. I have also double checked to make sure that the Tape Library Option is installed which it is.

I was wondering whether any one has any ideas. Any help would be great.

 

[Dansimmo]

I have also disabled the Tape Library from Device Manager but Arcserve states that the library is still offline. Any ideas?

 

[Cyklops]

did you (re)run the Device Configuration ?

regards

 

[Dansimmo]

I've resolved the issue. I hadn't disabled the HP Ultrium in Device Manager. I re-ran the Device Configuration and now the Tape Library if functioning.