Autoattendant transfer selector switches problems... 1

[JJDiver]

Hello all,

Have a Partner ACS 5, Messaging R 1.

When I first setup the AA, I set up selector codes 1-5 to transfer to specific extensions, but the menu/greeting also said they could enter an extension. Found out that didn't work, AA listened to first digit of the extension, and transfered according to selector code. Found something that said to tell the callers to press *, then extension. But that didn't seem to work all the time. Finally changed selector code options to five and higher. This let the caller enter an extension.

But now, since I am using 7 as a selector code, I can't transfer to voice mail, or dial in for remote programing. And I don't have that many options for selector codes.

What am I missing? How should I set up to transfer to extensions specified by callers?

Any help would be appreciated...

Thanks,

Jeff

 

[skip555]

ive never worked on acs messaging but on the partner stand alone vm I always use selctor code 5 for extension transfer and tell the customer to have his peaple give out their extesnsion numbers with a 5 in front of it

ext 12 becomes ext 512 ect

 

[392]

Selector codes 1-3 and 4 & maybe 5 (if a large system) should remain at "Direct Extension Dialing" to allow immediate transfer of the caller when an extension is input during the AA greeting.

If you use these digits for mailbox transfers or the like, your callers would have to dial *8 plus the extension to transfer out of the AA greeting. That's a lot clumsier than it needs to be.

The goal in Auto Attendants is to use your limited resources (ports) as efficiently as possible. That means getting the callers out of vmail and to a person or mailbox as quickly as possible. Callers lounging around in AA greetings or long audiotext messages use ports for too long, causing backups, busy ports and other issues, not to mention angry callers!

Try to have the callers use *2 for the directory or use submenus. Have the caller press 8 for an extension list, make 8 a submenu and program that submenu for whatever digits (even 1-4) you want to use for direct transfers to extensions. Callers can dial *7 to return to the main AA greeting from the submenu.

 

[JJDiver]

Thanks!!! Your information about selector code useage makes sense to me. Wish I could make more use of submenus, but I think some higher ups want it dirt simple. Wish I could make selector codes two digits, then I could have more selector codes in the 9x range.

I realized I can use selector code 4, which will open 7 for letting me access VM and programming remotely. Can I leave transfer restrictions on, and still access these extensions remotely?

Again, thanks for the help,

Jeff

 

[392]

This is a bit of a long winded analogy, but it's the best I can do using my limited

Sub menus are just a repetition of the ability to make an AA greeting of sorts. Much like file folders in a Windows directory, you couldn't have two files named "two" in the same directory. To make another file named "two" (selector code) you could make a new folder named "eight" (submenu 1) and then create up to 9 new files in that folder named "one" through "nine". If you needed more than 9 new files, you could make another new sub-folder (submenu 2) using one of the file names and have another set of 9 files. In each of the sub-folders is a file called "announcement", unique to that folder, that explains what will happen if you click on the files in that folder.

You can leave the 7 as direct extension dialing, transfer restrictions are a must to keep the kiddies from playing.

Hope that helps!