AutoAttendant Outside Line transfer 7

[gromcal]

I looked through my Documentation for our Avaya Partner messaging R7 system and i did not find what i was looking for. Is it possible for a caller who gets an AutoAttendant to be transfered using selector codes to an outside line, like an 800 number. I know this would take up another phone line to dial out, however i am wondering if this can be done at all.

thanks

 

[telecomtekperson]

The messaging can not. What processor do you have?

 

[gromcal]

Partner ACS R7

 

[TouchToneTommy]

You can use the remote call forward feature to forward an extension to the 800 number. Then when transferred to that extension from the auto attendant (either from a selector code or by dialing the extension number directly) the caller will be sent to the 800 number.

Or, if you have "Centrex" lines from your phone company that allow you to take an incoming call, Flash, dial an outside number, and then hangup to transfer a caller to an outside number, use the "centrex transfer" option on a selector code from the auto attendant.

 

[gromcal]

Great Thanks

 

[gromcal]

I have analog lines in my system. and the pdf says i need to activate Line coverage for this extension. how will enabling this effect our phone system.
right now we have 4 AA's that can transfer to any of our 5 extensions. we have eight lines coming in and they all ring on everyone's phone. very simple setup. what will enabling line coverage do to this setup?

thanks

 

[TouchToneTommy]

You only need to have line coverage if you want an incoming call to go directly to the forwarded number, withouy and intervention by the auto attendant.

For your appliation, enable remote call forward for an extension, through #322-XX-1, put the number into one of the extension's personal speed dial locations, say 99, and add a Forward button to the phone, Feature-11-XX-99.

Then, press the forward button, the LED next to it will light, and ANY call to the extension, either an internal intercom call, or a transferred call (but NOT a call directly ringing in on a line) will go to the outside number.

The initial call will still be answered by the auto attendant. When the caller selects the forwarded extension, the system will grab another line, call the number, and conference the two lines together.

 

[gromcal]

Ok i did what touchtone Tommy suggested but when i call in and hit 20 it says it cannot transfer your call. then i setup selector code 4 to directly transfer to ext 20 (the extension with the forward button programmed in it) it still says we cannot transfer your call.
any suggestions?
extension 20 is part of the VMS hunt group.

 

[1043]

Create mailbox 20 as a transfer only extension.

 

[gromcal]

ok i will try that.
thanks

 

[gromcal]

Ok now when i call extension 20 it transfers to extension 10.
What does that mean?

 

[1043]

With your forward turned on for ext 20; What happens when you intercom ext 20 from an internal extension?

 

[gromcal]

it rings 4 times then transfers to extension 10, this happens while the forward button is green on extension 20. 20 forwards to 99. is forwarding to an extension any different than forwarding to an auto dail number?

 

[1043]

Redo your programming as TTT stated.
from ext 10 or 11
1. feature 00, left intercom twice, #322, ext 20, 1 assigned, feature 00 to exit programming
from ext 20
2.feature 00, feature 99, enter phone number how you would normally dial it.
3.now touch the button you are using for forwarding,hit feature 11 20 99, feature 00 to exit programming
4.turn forward on at ext 20,light should be green and display will state "forward 20 99"
Whenever you call ext 20 it should forward to the number you programmed within the first ring.

 

[allisland]

Eannatone, On one of your posts it states that ext 20 is part of the VMS hunt group?? What do you mean by that?

 

[1043]

Good call allisland, Do you have ext 20 in group 7, if so take it out.

 

[gromcal]

yeah 20 is in group 7, i will take it out. thanks for all the help!!!!!!!

 

[marcosfrank]

What release was #322 added to the processor?

 

[1043]

ACS R6

 

[aarenot]

If you are going to be using the forwarding to an outside number frequently, I suggest looking into getting centrex services on your lines. It also allows you to transfer calls out to any outside phone number without tying up 2 or even one lines on your system. It will also allow conferencing in most situations as well. If you have other locations it may reduce your cost to call between them, if you can 4 digit dial them. Check out your local centrex features and costs, it may be worth your time. Remember, for the duration of the non-centrex transferred call on the ACS, you lose the ability to use two lines per transfer offsite, for the duration of the call.
For instance,
Calls in
L1-TRANSFER OFFSITE A INBOUND
L2-TRANSFER OFFSITE A OUTBOUND
L3-TRANSFER OFFSITE B INBOUND
L4-TRANSFER OFFSITE B OUTBOUND
L5-TRANSFER OFFSITE C INBOUND
L6-TRANSFER OFFSITE C OUTBOUND
L7- OUTBOUND CALL
L8- OUTBOUND CALL
THIS IS THREE CALLS BEING TRANSFERRED TO THE 800, AND TWO OUTBOUND CALLS, NOW ALL YOUR LINES ARE BUSY.
Also, since you will allow transfer, instead of hanging up and calling the 800 number instead. Over time your volume of transferred calls will increase. This will quicken the time when you need to add more lines to the system in order to get a free line.
Also, if you have 4 AA's, I assume you have different incoming hunt groups? The system will often grab a line and possibly busy out one of your hunt groups, so callers get a busy signal when calling in to your office.
Outside transfers are great, but not really designed for frequent use, more so for the occessional call, or it ties up your system lines too much. Heavy usage transfers outside, the best solution on the ACS is the centrex transfer.




You do not always get what you pay for, but you never get what you do not pay for.