Hi everybody,
the CMS system only allow us to have 400 agents traced. Here we have more (way more) than that.
My idea is to make a script to run each hour, where I run an realtime/agent/agents report to see which agents are logged. Then I export those data so I can get all the logids that I must turn agent trace on.
I have the auto script to turn on/off the agent trace, and the only data it needs is the logids. Then it gets from the file what ID's must be traced and "import" them to the script.
Does someone know how to do this procedure to "import" the logids from the file to the script?
Thanks in Advance! =P
the CMS system only allow us to have 400 agents traced. Here we have more (way more) than that.
My idea is to make a script to run each hour, where I run an realtime/agent/agents report to see which agents are logged. Then I export those data so I can get all the logids that I must turn agent trace on.
I have the auto script to turn on/off the agent trace, and the only data it needs is the logids. Then it gets from the file what ID's must be traced and "import" them to the script.
Does someone know how to do this procedure to "import" the logids from the file to the script?
Thanks in Advance! =P