auto reply to distribution group

[rrmcguire]

Is there a way to setup a rule on someone's outlook client or through the exchange console if they are a member of a distribution group and someone emails into that distribution group it sends a reply back to that sender?

thanks

 

[markdmac]

Yes you can easily do that via Outlook rules. Create a new rule and specify to check messages when they arrive, select "With specific words int he recipients address" and type the name of the distribution list. Then select either "have server reply using a specific message" or "reply using a specific template".

I hope that helps.

Regards,

Mark

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[rrmcguire]

I tried this but when I put in

Apply this rule after the message arrives
with creditandcarrierrequest in the recipient's address
have server reply using Working On This


I receive

You cannot combine server-only actions with client-only conditions or actions

 

[markdmac]

Use the option "reply using a specific template". You can compose an email to use as a template and save it, then select that message to have it be sent.


I hope that helps.

Regards,

Mark

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Work SMARTER not HARDER.

 

[rrmcguire]

So just compose an email and save it on the local machine in the templates folder to use that?

thanks for your help

 

[markdmac]

Yes, sort of. Compose a new email. Choose File, SaveAs. Select from the drop down to use the OFT type which is the Outlook Template format. Note the directory it defaults to save in just in case you need to browse to that location when creating your rule.

I hope that helps.

Regards,

Mark

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[rrmcguire]

so with it only being client-only once the rule is saved, does the users' outlook client have to be open for this to run?

thanks

 

[rrmcguire]

that didn't seem to work....I sent an email to a user who is part of the distribution group, creditandcarrierrequest and the users received the email but I didn't get anything back from the template which I had set the rule to reply with

 

[strongm]

You have to send it to the distribution list

 

[rrmcguire]

sorry, meant to say yes I did sent to the distribution group, creditandcarrierrequest

 

[markdmac]

Yes, being a client rule that Outlook needs to be open to process the rule.

I hope that helps.

Regards,

Mark

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