Am running Exchange 2010 on Window 2008 Enterprise R2. I have a shared mailbox that members of our call center have privileges to add to Outlook. So, since this is just a regular AD account with a mailbox, nobody ever actually logs in to it from a Windows perspective. Employees just add the account to their individual Outlook sessions.
I am explaining this because we want to put an auto-reply to this email address to the effect of "Your inquiry has been received, blah, blah". Someone would send an email to this address and they would receive the auto reply ONE time for that particular email thread. But, they would again get that same auto reply once on each new email. Basically, your standard customer service auto response that is often seen.
I believe this is probably do-able with client side Outlook rules, but as previously mentioned, this account is never up and logged in to. I have discovered a clunky way to do this on the Exchange server side via a Hub Transport rule, but this is not ideal. Said method is just re-doing a rejection message and isn't very pretty.
Can anybody suggest anything else for me from a server perspective? Do I have to go the third party software route? Thanks
I am explaining this because we want to put an auto-reply to this email address to the effect of "Your inquiry has been received, blah, blah". Someone would send an email to this address and they would receive the auto reply ONE time for that particular email thread. But, they would again get that same auto reply once on each new email. Basically, your standard customer service auto response that is often seen.
I believe this is probably do-able with client side Outlook rules, but as previously mentioned, this account is never up and logged in to. I have discovered a clunky way to do this on the Exchange server side via a Hub Transport rule, but this is not ideal. Said method is just re-doing a rejection message and isn't very pretty.
Can anybody suggest anything else for me from a server perspective? Do I have to go the third party software route? Thanks