Auto Protect Becomes Disabled

[rjr]

Norton Sytem Works Anti-Virus Auto Protect feature is configured to start with Windows, and it does, but upon log out and then log in, it often becomes disabled. I checked to make sure the config was not changing, and it is not. Further, I can not enable it from the program. A restart (not login and out) is typically needed. Annoying! Help!

Win 2000 Pro
PIII 500
1 gig ram

 

[Luckyfour]

From the Norton site--you can see what the person wrote and the response from Norton. Don't know if it's the same problem that you have:

"Date: 09:21 AM, Jan 21 PDT
Subject: Re: Auto-Protect

Hello Dale,

Thank you for using our online discussion groups.

>Each time I reboot my system it is necessary to 'open' Norton Panel
>and re-enable auto-protect. The icon then comes up on the systems
>tray,

I suspect that there is a conflict between the loading of Norton
AntiVirus AutoProtect and another driver on your system. These
problems can occur if both drivers are attempting to load
simultaneously. The following document explains how to troubleshoot
these types of problems:

Title: 'How to resolve timing conflicts'
Document ID: 19983374923
Web URL:
>

http://service1.symantec.com/SUPPORT/nav.nsf/docid/19983374923&src=w

It is also possible that there is a problem specific to the Norton
AntiVirus Symevnt drivers. Use the following instructions to update
these to the most current version:

Symevnt Version 10.2.13.1 Update
>

http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999030818394306&src=w

This problem could also be related to low system resources. Please
review the following instructions to increase system performance:

Maximize Your System Resources for Optimal Performance
>

http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999011523150406&src=w

If you need more assistance, please let us know.

Regards,

Orion Seaver
Symantec Technical Support"

 

[rjr]

That all made perfect sense, and I had some luck by playing with the resident programs. Ultimately, I decided to by SystemWorks that was designed to run under Win2000Pro, rather that use the patched version designed for Win9x. Just thought I would thank LuckyFour for his post.

 

[Luckyfour]

You're welcome for her post!

 

[rjr]

Pardon my lady. Thanks again!