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- Thread starter StilPhone
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Mitelpassion
IS-IT--Management
night service routing can be assigned to specific DID's - so no it won't send everything, only what's been programmed.
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Mitelpassion
IS-IT--Management
call routing -
first assign a call routing destination under call reroute always. don't use 'index' 1 use something else that's free.
Then choose the condition of the reroute e.g DID, internal etc. In your case I think you'll just do all of them
then go to rerouting assignment form and select the DN's you want to route for. assign the night 1 or night 2 with the 'index' number you chose in the previous step accordingly.
first assign a call routing destination under call reroute always. don't use 'index' 1 use something else that's free.
Then choose the condition of the reroute e.g DID, internal etc. In your case I think you'll just do all of them
then go to rerouting assignment form and select the DN's you want to route for. assign the night 1 or night 2 with the 'index' number you chose in the previous step accordingly.
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- #5
Mitelpassion
IS-IT--Management
afraid not. programmed schedule is only done on a daily basis.
there's not distinction between days of week or days of month for that matter.
also if you override a schedule doing this manually you have to re-enable the schedule.
there's not distinction between days of week or days of month for that matter.
also if you override a schedule doing this manually you have to re-enable the schedule.
FlanFlinger
Technical User
I am guessing you using the embedded VM?
NuPoint can do this very easily. The Call Director feature can be used to setup very specific scheduling of how incoming calls are handled. I know this may be a cost option for you if you are using embedded VM but I believe Mitel are doing specials to get people to migrate to NuPoint.
NuPoint can do this very easily. The Call Director feature can be used to setup very specific scheduling of how incoming calls are handled. I know this may be a cost option for you if you are using embedded VM but I believe Mitel are doing specials to get people to migrate to NuPoint.
PhilStone,
Full credit to M1TEL for this solution to your night service scheduling issue.
You simply set the system to go into Night when you want. Do not use the schedule for returning to day service. The users are responsible for returning the system to day service when they open for business.
This takes care of weekend and holidays as the system will remain in night service.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Full credit to M1TEL for this solution to your night service scheduling issue.
You simply set the system to go into Night when you want. Do not use the schedule for returning to day service. The users are responsible for returning the system to day service when they open for business.
This takes care of weekend and holidays as the system will remain in night service.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Here is a link to a more detailed description on how to set up the scheduled night service.
thread1329-1468400
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
thread1329-1468400
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
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