Auto out of hours voicemail 1

[StilPhone]

Hi,

Is there a way to set a group of DN to go to voicemail after a certain time?I knwo about Night Service but that will put all exts to VM wont it?

Thanks

Phil

 

[Mitelpassion]

night service routing can be assigned to specific DID's - so no it won't send everything, only what's been programmed.

 

[StilPhone]

Ah cool - how do I set that then?

Thanks

 

[Mitelpassion]

call routing -

first assign a call routing destination under call reroute always. don't use 'index' 1 use something else that's free.
Then choose the condition of the reroute e.g DID, internal etc. In your case I think you'll just do all of them

then go to rerouting assignment form and select the DN's you want to route for. assign the night 1 or night 2 with the 'index' number you chose in the previous step accordingly.

 

[StilPhone]

Got that all sorted thanks, but is there anyway to specifiy the schedule to apply to weekdays only? ie mon-fri 10am-8pm Day service, all other times Night service 1?

Thanks again for your help!

 

[Mitelpassion]

afraid not. programmed schedule is only done on a daily basis.
there's not distinction between days of week or days of month for that matter.

also if you override a schedule doing this manually you have to re-enable the schedule.

 

[FlanFlinger]

I am guessing you using the embedded VM?

NuPoint can do this very easily. The Call Director feature can be used to setup very specific scheduling of how incoming calls are handled. I know this may be a cost option for you if you are using embedded VM but I believe Mitel are doing specials to get people to migrate to NuPoint.

 

[kwbMitel]

PhilStone,

Full credit to M1TEL for this solution to your night service scheduling issue.

You simply set the system to go into Night when you want. Do not use the schedule for returning to day service. The users are responsible for returning the system to day service when they open for business.

This takes care of weekend and holidays as the system will remain in night service.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[kwbMitel]

Here is a link to a more detailed description on how to set up the scheduled night service.

thread1329-1468400

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Occam's Razor - All things being equal, the simplest solution is the right one.