Auto Logout Time....

[onblur]

Hey Guys (and Gals),

Is there any way to adjust the amount of time before an extention is loged out of an auto logout group? I am trying to support one group with a second group (using the Queue support feature) and then send it to and auto attendant if neither group picks up the call. The only downside to this setup, is that if there is a phone logged into both groups, but neither picks up, it takes a little over a minute to get to the attendant. I was hoping to decrease the 30 second delay in the logout feature, but I can't seem to figure out how to do it. Any Ideas?

Thanks,

Pete

 

[jgideon]

I haven't found a way, but if you do, let us know

 

[merlinman]

My personal feeling is, your call receipt agents need to be responsible to see that they are or are not logged in.

Other wise, as I used to tell people in your same situation, perhaps calling groups are not what you need.

For several YEARS, I got raises based on how I did or did not log in or out correctly to the Calling Group I was an agent in.

However, with the R 3.0 Magix, you can have an ALL RING set up, that pretty much makes NO ONE RESPONSIBLE, thus eliminating the problem.

What do you think?

 

[Pepperz]

Supposedly, only an autologout calling group will logout the member after 30 secondds. You may try changing the type of calling group. There is no adjustment on the time cycle. If you do this, realize that after a power cycle on the system, ALL extensions will be logged in.

Pepperz@charter.net