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Auto-in and Aux-work on 16btn softphone client not working on second column

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ttrevino

MIS
Mar 22, 2004
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I'm trying to set up a user that has an 8-btn display softphone only connection in our G3si. She logs into two different ACD groups, but can only see what state she's in on her first column of buttons, when I change her station to a 16 button phone. When I add the aux and auto-in buttons to the 16btn set, they don't light up. Is this a limitation on the si? We're on an older version, R11. I've included below her current 8btn config, and the way I had programmed her station as a 16btn for reference.

This is her programming today as an 8btn display.
Extension: 1151 Lock Messages? n BCC: 0
Type: 6408D+ Security Code: * TN: 1
Port: S00037 Coverage Path 1: 62 COR: 35
Name: Drews, Tanya Coverage Path 2: COS: 1
Hunt-to Station:
STATION OPTIONS
Loss Group: 2 Personalized Ringing Pattern: 1
Data Module? n Message Lamp Ext: 1151
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english

Media Complex Ext:
IP SoftPhone? y
Remote Office Phone? n
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n
Bridged Call Alerting? n Restrict Last Appearance? y
Active Station Ringing: single

H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
Select Last Used Appearance? n
Coverage After Forwarding? s
Automatic Moves: no Multimedia Early Answer? n
IP Emergency Calls: extension Direct IP-IP Audio Connections? y
Emergency Location Ext: 1151 IP Audio Hairpinning? y
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: personal 1 List2: enhanced List3: system

BUTTON ASSIGNMENTS
1: call-appr 5: abrv-dial List: 3 DC: 97
2: call-appr 6: autodial Number: 60305
3: aux-work RC: 0 Grp: 4 7: send-calls Ext:
4: auto-in Grp: 4 8: autodial Number: 60405


This is her programming as a 16btn display.
Extension: 1151 Lock Messages? n BCC: 0
Type: 6416D+ Security Code: * TN: 1
Port: S00037 Coverage Path 1: 62 COR: 35
Name: Drews, Tanya Coverage Path 2: COS: 1
Hunt-to Station:

STATION OPTIONS
Loss Group: 2 Personalized Ringing Pattern: 1
Data Option: none Message Lamp Ext: 1151
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Expansion Module? n

Media Complex Ext:
IP SoftPhone? y
Remote Office Phone? n
FEATURE OPTIONS
LWC Reception: spe Auto Select Any Idle Appearance? n
LWC Activation? y Coverage Msg Retrieval? y
LWC Log External Calls? n Auto Answer: none
CDR Privacy? n Data Restriction? n
Redirect Notification? y Idle Appearance Preference? n
Per Button Ring Control? n
Bridged Call Alerting? n Restrict Last Appearance? y
Active Station Ringing: single

H.320 Conversion? n Per Station CPN - Send Calling Number?
Service Link Mode: as-needed
Multimedia Mode: enhanced Audible Message Waiting? n
MWI Served User Type: Display Client Redirection? n
Select Last Used Appearance? n
Coverage After Forwarding? s
Automatic Moves: no Multimedia Early Answer? n
IP Emergency Calls: extension Direct IP-IP Audio Connections? y
Emergency Location Ext: 1151 IP Audio Hairpinning? y

SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: personal 1 List2: enhanced List3: system

BUTTON ASSIGNMENTS
1: call-appr 5: aux-work RC: 0 Grp: 5
2: call-appr 6: auto-in Grp: 5
3: autodial Number: 60505 7: abrv-dial List: 3 DC: 97
4: autodial Number: 60605 8: send-calls Ext:

FEATURE BUTTON ASSIGNMENTS

9: autodial Number: 60504
10: autodial Number: 60604
11: aux-work RC: 0 Grp: 4
12: auto-in Grp: 4
13:
14:
15:
16:
 
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