Auto-Dial Buttons for Picking up parked calls

[GroundWire]

Hey guys!!

ok - So I've got a system in Hybrix/PBX mode, and my attendant station has buttons that are programmed by "*22 881", "*22 882" and so on.

This does successfully let the attendant park them, without having to do too much extra stuff (it acts no different than hitting the hold button once)..

My goal here, is to define a group of buttons on the user's keysets, that allow them to push it, and immediately be connected to park zone 881, without realizing that's what's happening.

Why can't I do an autodial for "#9 881".
Whenever I try and build a button, that will do call pickups (general, line, or ext), it always errors out when I give it the numbers for the park zones.

I've tried it from Centralized programming, as well as programming it when a call actually WAS holding there, so they system would believe it was a valid park zone.

HELP! Please tell me I can do this. I really don't want to have to train a whole bunch of people coming over from Key mode that they have to push a three digit code to get their call.

With some of these people, it'll be as hard as using their voicemail.. ugh..

Thanks!

- Joel

 

[killbox]

Well, the idea of park zones is that the operator has a bunch of spots they can put calls on hold on. It's not the same as rressing hold. Pressing hold a bunch of times and telling people to pick up the operator ext. will cause them to pick up the 1st call put on hold at that ext. Park zones give you places to put the calls so callers can distinctively pick up a particular call.

I believe you're wanting to put on a direct park zone pick up key on everyones phone for every park zone. The operator still has to tell the callers what to pick up. The only difference is that they'll have to dial 3 digits. You can't program #9881, etc. But you can put general pick up keys on all the phones and speed dial/auto diial keys as 881, etc. So this way they can just press 2 buttons (pickup and then the park zone number).

I'd explain to my customer that they're growing and it's time to change the way calls are handled a little. I've always felt it's our job to not only give the customer what they want, but to also be able to advise them on what they need or should be doing, and how certain things will help productivity in there business. By sacrificing 1, they'll gain another.

KILLBOX

 

[GroundWire]

yup.. That's what I want - and you still haven't answered my question. Any one else wish to try?

The two button approach doesn't cut it either. I see no reason why you can't autodial the 881 park zone.

I can autodial a "11" park zone on a hotkey.. so why can't I do it for "881"

- Joel

 

[killbox]

Operators are the only people that can have park zone buttons. And because you have 3 choices on a pick up key, etx.'s, lines, or groups...A park zone is neither. The magix won't let you put this button on. I've tried this in the past myself for an old customer. You can't put it on the phone. It's a Avaya! It's got limits.

KILLBOX

 

[jinxs]

One option is to go with the 8110 analog phones, there you can program the code in no problem. I believe I tried this already, but you could try *21 #9881,from my memory, this didn't work for some reason. It might work on a digital set is Hybrid/PBX mode, I do know that you can't do *9881. I know not really the answer your looking for, but like killbox said, it's AVAYA.