Auto call recording - call quality problems

[Shaun E]

Hi All,

We've got an IPO 500 4.1(9) with VM Pro, CCC and ContactStore (VM Pro and ContactStore share a server, CCC is on a separate server). Inbound calls are via PRI, and handsets are a mix of 5610 and 5621.

Voice is on its own VLAN, QoS is enabled and working, etc. Everything has been setup as per Avaya spec (including switch config).

Everything is G711a codec.

The problem that we're facing is that there are call quality problems when auto call recording is enabled. There's echo on some calls, as well as static.

If we stop the auto call recording during the call (disconnect in system status), the call quality immediately returns to 'perfect' (ie: static and echo disappear). If auto call recording is disabled in system config, all call quality issues disappear as well.

If we manually initiate call recording through PhoneManager during the call, the call remains perfect. It seems to only be an issue when call recording is automatic.

Does anybody have any ideas before I go back to our Vendor? Given that we've paid for ContactStore and an appropriate number of VM Pro ports, simply turning off call recording isn't going to be a solution in the long term

Thanks,

Shaun

 

[tlpeter]

There is already a topic about it so it is not new
I guess there must be some kind of problem


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Shaun E]

Yeah, I've come across some other topics - but all they suggest to do is turn off call recording.

One of the reasons I chose IP Office was because it could do call recording :|

 

[tlpeter]

Normaly it works great

Call your BP and let them handle the problem with avaya


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!