Auto Attendnat Wait for Second Digit

[grundy]

Are extensions are 5XXX, and from the main menu you can dial any 5XXX extension. We now have a menu option with the number 5. When callers dial 5001 it goes to option 5, instead of waiting for the other 3 digits. How can I get it to wait to see if anymore digits are imputted?

Thanks!!!!

 

[IPXTech]

I know kholladay will show me up on this one.. I know he has a better and more reliable of doing it, but you can point option #5 to a menu with a 2-3 second timeout and option ??? as well. Point the timeout to whatever 5 transfers to, and then ??? to a transfer action for $key

It WORKS, but beware that you'll run into two spectrums here. People who dial the extension too slow, and thus get transferred to option 5 instead, as well as people who are impatient and hit 5 a second time because they don't think the first one went through. Both will put the caller somewhere they don't want to be.

 

[Westi]

IPXtech
I use this option for years and have never had any trouble with it. Now of course saying that me and my big mouth I will get a bunch of service calls in the morning with trouble on that option, LOL.


Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[IPXTech]

I haven't run into it too often, Westi, but I've gotten enough complaints to warrant a warning to whoever I prescribe this fix for

But like I said, kholladay had a better way (albeit a bit more complex) of doing it if I recall. Something with storing variables, etc..

If I've got my forum names mixed up, forgive me though!

 

[Westi]

I would guess that Kyle has it on his website, I will try to find it and if so then I let you know.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[grundy]

I tried what you said but what it's not working.

I have key 5 going to a menu with a timeout that goes to the extension and then a 5???. I changed it to ??? but it just loops back to the main menu?

When users hit 5214 at the main menu it goes to the 5 option???

 

[IPXTech]

Sorry, I didn't explain well before and/or typoed.. probably both..

On the second menu with the timeout, put in a selector code of ???

Then create a transfer action. For the destination, put in:

5$key

Point the ??? selector to the transfer action and you should be good.

 

[kholladay]

Didn't have anything but I threw something together really quick just in case you needed more help:

Go here:

http://www.ipofficeassistance.com

Click this: HOWTO: Overlap extension dialing and options in VMP menus



Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford