I have zero experience with Shortel and am in the middle of migrating to an Avaya system. There was an issue where the carrier botched a port order as a temp fix I need to call forward a few numbers from Shoretel to external numbers. I gained access to the director interface and figured out where to set the forwarding on the users. There is a main number (DID) that seems to ring directly to an Auto Attendant that plays a greeting to the caller and allows to xfer to the various extensions or dial by name directory. I am not finding where that actual number is setup. I wanted to just associate it to a regular user so I can forward it like the other 2. When going into any of the current users it shows there's no available DID's left to allocate, so this last number is associated somewhere where I can't find it. Does anyone know where I can look to find and dis-associate this number so I can make it a regular user?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Auto Attendant
- Thread starter wpetilli
- Start date
- Status
Similar threads
