Auto Attendant 1

[telpoz]

I am trying to solve a problem with an auto attendant with the VMPRO .
On IP Office 500 V2, Release 8.1.95, Preferred Edition , a VMPRO module has been installed to answer call coming from analogue line. The incoming calls go through the VMPRO module and caller can join his desire extension or department as hunt group configured in the IP Office 500 V2 control unit.

The VMPRO is hosted on a virtual machine of the following specs :

OS win2k8 32bit SP2, Ram 4GB, CPU Dual Core 3,491GHz, HDD 200GB, NIC 1Gb Ethernet.
The problem is that the VMPRO module sometimes , 4 out of 10 times , does not answer the calls ,
and after 3 rings, the caller is directed through the default Voicemail system, saying ,
“Your call has been answered by Avaya IP office, thanks to leave a message after the tone.”

Can someone please help me troubleshoot that? Please let me know.

Thanks!

 

[intrigrant]

VM Pro in 9.1 is a bit sloppy.
try the following:
Create a shortcode SC=*99 TN="Modulename" Action=Voicemail Collect lineID=0
Route the call via ICR and set *99 as the target number.
OR
Route to a group without members and enable VM.
In the specific Leave startpoint of that group use a goto action to route the call to the module.
OR
Another approach(not recommended but as a work around acceptable):
in the default "leave" action add a action to check wether it is a internal or a external call is, route the external call to the module and route the internal call to a mailbox or what ever.

On of these three will work (my guess is that the first will do as I had a similar problem with PRI lines and solved it with the shortcode)

 

[Gunnaro]

Release 8.1.95 + 4 out of 10 times, does not answer the calls

Seen the exact same thing on 3 different systems of mine, fixed it by go down to R8.1.85.

There's something fundamentally wrong with the 8.1.95 release, IMO it should have been pulled from the download site long time ago.

Kind regards

Gunnar
______________________________________
Mille viae ducunt homines per saecula Romam

 

[telpoz]

Thank you Intrigrant,the first option that you have described above it's exatly that way that the system is configured for incoming call goes through the VMPRO Module.Ok thank you all. I logged in to system with System Status ,here is the screen >>

And on my research i found that there are more calls coming into the voicemail system than it is licensed for. It required that i must add additional voicemail port licenses. Therefore, i have Preferred Edition VMPRO with 255 instances and on IP Office Manager, 7 ICR have been configured and one goes through the VMPRO Module . If someone has a better idea for the maximum ICR need to be set for VM port on my case,please help me,and also how to check what is the number of port on IP Office licensed with a Preferred Edition VMPRO ?

Thanks!

 

[smokinjoe2938]

just add some additional voice mail pro licenses, maybe another block of 4