Auto attendant

[Chamvari]

I have programmed an auto answer on Ipecs Mfim 300 phase 5.6 and the following is happening;
1. The system can't hold for the operator or go to the operator if you dot press a button, we have some other callers who can't press digits from their devices so we want that all to be routed to the attendant as an error.
2. I have two attendants but the auto attendant cannot evenly distribute the calls,it only routes to the system attendant the other attendant will remain idle.
Is there a way of allowing the attendant to receive calls evenly when you press 9 for the operator.


Dial Tone shoul be There

 

[xs650]

regarding 1: check PGM 167, sounds if the error reroute is set to tone.

regards
xs

 

[Chamvari]

thanks let me check and post the results



Dial Tone shoul be There

 

[nfcphoneman]

Regarding 2: Build a Station Group as UCD and place both of the extensions in the group.

http://www.jacksonvilletelephone.com

Jacksonville Florida Telephone Systems

 

[Chamvari]

Question 2. System Attendant overriding the UCD group call are still going to the system attendant.

PM

Dial Tone shoul be There

 

[rsatech]

Question 1: Set error destination pgm 167 to attendant
Question 2: a) Firstly, add both your attendant extns as the day answerers on your lines. b)On your pgm 228 CCR table under pos 9 add a fictitous hunt group eg hunt 629 (a group number that has not been populated or created. Just use a free group number that has no extns in it. When you dial 9 the system sees the fictitous group and routes the calls to the day answerers (both phones ring). Remember to switch off the error voice on pgm 167.

Let me know if you came right.