Auto Attendant. 1

[wireman50]

Am I correct that the business closed message is controlled by night service either dialled or automatic?

So Business open will give open greetings in day service even if the business hours are not programmed

and Business closed greeting will be given out in dialled night service even if business hours are not programmed.

Can I then send a caller direct to a mailbox by pressing a key or does it have to go via a set first? So message would be dial 1 to leave a message and have that go straight to a mailbox (embedded VM)

MCD 4.0 3300 CX

 

[kwbMitel]

No not correct
There is a setting in the business hours form that toggles either business hours control or day night control

If you have the form Shedule at rel 4.0, I recommend you use it for scheduled day night

From auto attendant you must ring the phone first unless you never want to ring the phone on vm controlled transfers and then you can set the mailbox type to mailbox only. This would be a 24/7 setting

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

No schedule on Rel 4 only the maintence programme which will require manual intervention at weekends which is not ideal.

Yup, its a 24/7 setting for the mailbox, doesn't even need a phone really as most of the time the messages will be collected by email anyway. So i assume I can make a phantom set allocate it a VM and go from there?

Thanks for your input

 

[kwbMitel]

You wont need a phantom set if access is always by VM (no transfers from phones)

If transfers are required but message lamps are not I would create a hunt group and route that to VM

If transfers and message lamps are required I would create a keyline in the phone that requires the lamp and route that to VM and create a MWI key

I couldn't remember when Mitel introduced the Schedule Form so it must have been 4.1 if you don't have it.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

Thanks for your input. Having finally got my lab system back up I have tested this now and these are the results:

Day/night answer follows business hours if set to in Business hours form.

If set to ICP then Day/night answer follows the dialled service so if in night 1 you get night service message (out of hours as it were).

I don't need any transfers apart from AA so message only is fine although I gave it a phantom extension number so I could have a message waiting lamp on another set just in case.(didn't need to create a keyline). Only one message box is required since it is generic to both day and night.

Form definately not there in 4.0.

So it all works nicely either manually or automatically. Only one system divert is needed in this scenario as the day night message takes care of the difference in time. Just to be clear the call flow is incoming ring to a multiline key and system reroute to first alternative after CFNA timer expires to AA (day or night as above) and then option to press 1 from wither announcement to leave a message.

 

[kwbMitel]

I use Keylines rather than Phantom extensions because Keylines do not consume licensing.

If your fine with burning a license, leave it.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

Hmmm, deleteed the phantom and just gave the VM box a extension number which didn't seem to consume a licence and just tested on a live system and it all appears to work.

 

[kwbMitel]

if the phantom was programmed as an IP set the system definitely would have used an IP license.

If programmed as an analog on the embedded module then not so much

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

Apologies you were correct, I had to programme a keyline (my excuse is it was getting late) to get the appearance to programme the MWI key.