Auto Attendant

[AppSpecialist]

Hi all,

We are using what I consider an antique way of allowing calls to be transferred directly to agents by employees trying to contact someone directly.

We have an auto attendant application that has a CCT for every agent, supervisor etc... configured on the system. The 3 digit CCT resembles an extension number and that is what is activated to connect the call to an agent if someone is using the auto attendant.

Anyone have a better way to do this? Keeping these CCTs up to date is a night mare and error prone.

 

[HardCoal99]

You can do this in one simple CCT.

Have the ACD collect extention digits and store them in a variable (could use an IVR as well here). Once saved, use the select extension cell to call the variable digits. Another option would be to select an outbound trunk group and dial the stored digits.