I currently have an Avaya ACS Processor 7, Avaya PC Voice Messaging Card, ASA/DXD card. The problem that I am having is figuring out how to get the automated attendant to transfer a call to a call group instead of a hunt group. That may not be the right terminology but basically when a caller calls I want them to select an option and then I want all of the available phones to ring for someone to answer instead of the call hunting from one extension to the next. Any help would be great.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Westi on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Auto Attendant Transfer to Call Group 1
- Thread starter accsocal
- Start date
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Locked
- Question
- Locked
- Question