Auto Attendant Solution - Help Please. 1

[mitelmitel]

Hi,

I have a customer who wants to use the Auto Attendant on the 3300 R9.0 UR3 to do the following for their main I/C calls:

Use primary greeting for day
Use night greeting for out of hours
Business schedule to control it.

Opt 1 Sales to have another 2 options to go to 2 x remote DN's [2001/2002]
Opt 2 Technical to call extn 1101 then after 5 rings call extn 1102 then go to 1101's VM box
Opt 3 After Care to call extn 1103 then go to its VM box
"Press 0 for the operator" to go the a ring group hunting across extns 1101, 1102, 1103, 1104 then to play a message to say the operators are busy and to leave a message [which they will be able to pickup]

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So far I have done this but not tested it [due to various reasons!]

Forwarded the Main number to VM Hunt Group Pilot Number [4444]

Dialed into Admin MB [9999] and set day and night greetings [opt 6] and then set the business hours.

Programmed 3 menu nodes:-

MB 1 [Menu Node] "welcome to the sales option"
MB 2 [Menu Node] "welcome to the technical option"
MB 3 [Menu Node] "welcome to the after care option"

Menu Node [MB 1]:
I added opt 1 to go the a transfer only MB to go to the remote DN 2001
I added opt 1 to go the a transfer only MB to go to the remote DN 2002

Menu Node [MB 2]:
Added opt 1 to go to transfer only MB which goes to a ring group 1001 which cascades to extn 1101 and 1102

Menu Node [MB 3]:
Added opt 1 to go to transfer only MB which goes to ring group 1002 which has 1103 as a member

I then programmed the Operator MB's exn as 1003 which is a ring group with extns 1101, 1102, 1103, 1104 in.


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My question is how do I programme the "leaving a VM" side of things? Reason why I ask is that the customer wants people to leave messages in particular VM boxes.

How would you configure the above requirements?

Thanks guys!

 

[cknipe]

What is the internal extension range you are using for the telephones?

With embedded messaging I always build my main menu like this:

"Thanks for calling xyz co. If you know your parties extension you may dial it at any time or press 3 for all other options. For our dial by name directory press 9 or to reach our operator press 0.

Then in menu node 3 you would say:
For sales press 1
For Tech support press 2
For our after care option press 3

You can give more options here as well such as:
To hear directions to our office press 4
To hear our hours of operation press 5 etc.


But in the main menu you just want to keep it simple. the more stuff you cram into that main menu, the more dialing conflictr or delayed routing you might come across.

 

[mitelmitel]

Good point, thanks.

Any pointers on the 'leave a message' to particular VM boxes for each option including the operator requirement.

[listed above].

 

[kwbMitel]

Here is a FAQ I wrote on the subject.

faq1329-7197


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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mitelmitel]

Damn I normally setup PVHG's I dont know why I didnt think of that.

My only concern is the existing Fe Ac Code conflict on the cluster.

 

[kwbMitel]

The quick message config for Voicemail can work with either a * or a #. Hopefully this can help avoid conflicts

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.