I have the need to setup choices for a user's mailbox. My example is simple, but I want to make sure of the best option. I want the caller to press 1- For Dept. A or 2- For that person's voicemail.
My question: Can this be accomplished without having to build a second mailbox in Intuity Audix? I was able to get to the user's mailbox when testing, but I had to use "guest-greeting" for the treatment. However, this puts the caller into Audix.
My question: Can this be accomplished without having to build a second mailbox in Intuity Audix? I was able to get to the user's mailbox when testing, but I had to use "guest-greeting" for the treatment. However, this puts the caller into Audix.