auto-attendant question

[kmerck]

I have the need to setup choices for a user's mailbox. My example is simple, but I want to make sure of the best option. I want the caller to press 1- For Dept. A or 2- For that person's voicemail.

My question: Can this be accomplished without having to build a second mailbox in Intuity Audix? I was able to get to the user's mailbox when testing, but I had to use "guest-greeting" for the treatment. However, this puts the caller into Audix.

 

[cdh0722]

You will need to administer only the mailbox for the auto attendant and the person on press 2.

 

[kmerck]

CDH0722,

Are you saying that the auto-attendant and opt 2 person must be different extensions?

 

[vaoldschl]

They don't need to be different extensions meaning you don't need a separate extension on your switch to handle it but you do need two separate mailbox #s. So your extension forwarded to the auto-attd is 1234 and option 1 rings extension 9876 and option one goes to mailbox 5555. Now 5555 exists only in the voice mail system and collects messages off option 2 of 1234.

 

[cdh0722]

Although you may not need 2 numbers in the switch you still need 2 seperate mailboxes, 1 as the auto atendant and the other is the mailbox for the individual. The condition for press 1 should be call-transfer and press 2 call answer where the 3rd number collects the messages for the person.

 

[kmerck]

cdh077/maxg- Thanks for your help with my question. I had planned to set this up using 2 mailboxes, but was just trying to find a way to do it using just 1.