Auto attendant problem

[woodsidebrian]

I have an office with 8 stations and 9 lines that are in hunt through the telco. I would like all calls to be answered by the autoattendant. I am able to get the autoattendant to work, but it rings twice on all phones before the autoattendant answers. Is there any way to get the auto attendant to pick up immediately?

Secondly, is there a way to have a calling group cover to a mailbox?

Thanks.

 

[Dexman]

Can you tell us what type of telephone system is on site? If you can give us the model, revision & configuration of the system any one of the techs here can post helpful advice

 

[skip555]

you need to program all extension for no ring

feature 00

left intercom twice

right intercom

enter ext then push the buttons untill you get no ring

 

[ken1713]

You need the two rings to capture the caller ID if you have it. If you want to change the number of rings before the AA picks up go to #506 and change the rings there. What is the voice mail brand and what release?

 

[Dexman]

In addition to using the Delayed Ring feature, on a Partner ACS system R3 and above, option #506 sets the number of times an incoming call will ring before the auto attendant answers it:

Feature 00
System Program
System Program
#506
Select Day or Night mode
Press "Next Data" to set the number of rings to "0"
Press "Next Item" to jump to the next telephone line
Repeat "Next Data" step until all lines are set to "0"
Exit out of programming.

Here is a link to Avaya's website where the above procedure is found:

http://support.avaya.com/elmodocs2/partneracs_r6/456803_4.pdf

Look at page 361 of 468, VMS Hunt delay (#506)

 

[skip555]

you need two rings before AA picks up for CID sure enough , but you dont need to have any phone's ring .

in fact I dont think the ACS allows you te set pickup for less than two rings

 

[Dexman]

Hi Skip!

True, you do need at least 2 rings if you have Caller ID.

Since woodsidebrian said nothing about caller ID, I'm working on the assumption that it is not being used.

I think I had my system originally set for "0", but had to change it to "3" because the 'powers that be', always wanted a live person to answer the phone during normal office hours.

 

[Dexman]

I just re-checked the Avaya Install & Programming guide and sure enough, #506 can be set from 0 to 6 for R3 to R6 processors.

 

[TouchToneTommy]

I would suggest that you set the Receptionist's phone for Delayed Ring, instead of No Ring. That way, with the number of lines that you have, if all the Voice Mail ports are busy and another call comes in, at least one phone will ring after 4 rings.