Auto Attendant post invalid entry when selecting extension

[tmarsh]

Have a partner vm 5.0 that has been working fine, all of the sudden when some one listens to the auto attendant and selects extension they get "invalid entry". where do i look as to the cause?

 

[392]

Someone's fiddled with your selector code for that extension range, probably. Check your automated attendant selector codes for 1, 2 and probably 3 to be sure they are set for "direct extension dialing".

If they are properly set and still won't accept the user's input, power cycle the switch and try a few minutes later. If it still won't accept them, there's likely a DTMFR problem or line quality issue that needs looking at.

 

[tmarsh]

this is what i get from the auto attendant

auto attendant 1
selector code 1 anouncemet
selector code 2 direct extention transfer

thanks that was the problem selector code 1 got changed to announcement dont know how they did that. but thanks again.

 

[franke]

Change selector code 1 to 'direct extension transfer'

 

[tmarsh]

thanks did that it works like a charm.

again thanks!