Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations gkittelson on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

auto attendant pickup time 1

Status
Not open for further replies.

azrael2000

Technical User
Jun 10, 2008
982
CA
Hi All.

I want to have the night service Custom Service pick up after 3 rings.

Going to System -> Timers and Counters -> IRNA I have set this to 15 seconds, but the auto attendant night service still picks up after 6 rings.

I then went to UM Configuration ->UM Extension / Trunk Service -> Service Group -> Night Service Delayed answer timer and set it at 15 seconds. Still picked up after 6 rings.

Am I missing a timer somewhere, or does the system need a reboot?

Regards
 
If you have incoming calls ringing at (lest say group 601) go to group overflow
and set it to go to the VM pilot number and set the time to 20 sec.
 
Sorry for the delay getting back.

Lineman, that was the issue. You are getting a start.

Regards
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top