Auto Attendant on 4 line Partner ACS 509 R7

[carolinamw]

I just noticed that we have 2 Auto Attendants set up to answer 4 lines and one of them was set for line 6. Is there a reason for this or was it a mistake, Has been working like this for 10 years. This is a low call volume business. can I put all lines on 1 auto attendant or do you think it was set up on 2 to prevent delay in answering simultaneous calls? Thanks

 

[Telecomboy]

The only reason to have it cover to AA2 is if you have a second business and want a different message to be the greeting. Otherwise, it has nothing to do with simultaneous calls. If you have a 2-port voicemail it will take 2 calls at once, 4 port will take 4 at once, and 6-port will take 6 calls. All 6 could be going to the same AA if that was the case. If you want them all to have the same greeting, then change it to AA1.