Auto Attendant not clearing on NCP500 with analogue trunks ? 1

[Mitelman3300]

I have an issue with a Panasonic NCP500 with 2 analogue trunks the Auto Attendant is not clearing down if caller hangs up and when customer answers call obviously there is no-one there ? Could this be an exchange disconnect clear time setting? is there a setting on the NCP500?

 

[inlsp05]

hi you must play with CPC value in co board slot ...(call party controll)


PG4E

 

[Essamtelcom]

Or need to enable reverse polarity from ptc

 

[keypulse]

As above, you need to set your CPC detection timers to match your provider. If they can't supply you with this info, it's trial & error time.

1.Configuration > 1.Slot > Select your LCOT card, then Port Property.

For a UK BT setup, I set CPC Signal Detection Time (Outgoing & Incoming) to 704ms and Disconnect Time to 2.0 s