Auto attendant not answering incoming c.o. lines 1

[jasidija]

Having some clarity issues about getting CallPilot to answer C.O. lines...
I've already told CallPilot to answer lines in the Operator Settings, and I've configured the auto attendant to answer each line after 4 rings.

I'm stuck somewhere here... That's not all it takes for a Line to be answered by CallPilot, is it?

Within the System Administration & Management of the Unified Manager, should I be configuring something on the C.O. lines?

The darn thing seems to be taking on a life of it's own... Although I'm only using one CCR tree with one table and all times set to use the same CCR tree, at night, the thing answers right away. During the day time, it answers after two rings. But I have it set in CallPilot to only answer after 4 rings.
Plus, the greeting at night is different than anything I can find. It's almost like there's another voicemail system hooked up.

Anyway, I have a hunch I'm missing something in the Prime DN (or Control DN) part of the line-setup in the BCM. Isn't the Prime DN where the line gets it's entry routing instruction?
So, if my prime DN is 2000, should I be looking to see that DN 2000 is active/registered and somehow forwarding to CallPilot?

 

[cook1082]

They prime shoulden't matter if you have the line set to answer to AA.
If this is analog lines when the line rings in do you hear the A double ring if that is a special ring from the phone Co. and the call pilot sees it as ringring ringring 4rings. You need to bump up the rings from 4 to 8.
And the greeting look in the table you have assigned at evening and non business.

 

[jasidija]

I just tried bumping up the # of rings to 8, and it still answers after just the 2nd ring.

Another funny thing - before the voice recording of the auto attendant dialog kicks in, I get a system prompt: "The person you have called is unavailable." Then it goes to the normal auto-attendant.

 

[cook1082]

Check the phones the line rings forwarding.Ring no ans.

 

[Deweyhumbolt]

As a test, disable the AA in ftr 982. Then call and see what happens and how many rings. Temporarily, eliminate the AA.

 

[MagnaRGP]

Sounds like you have a scheduled ringing service (night service) provisioned and active.

 

[norstarboy125]

sounds like you have a phone fwd no ans to vmail on 2 rings that has ringing lines on it.

 

[Deweyhumbolt]

Ringing service won't have a delay, I believe Norstarboy is right.

 

[jasidija]

Yes, Norstarboy is RIGHT!

What a simple fix - obviously, you've seen this before. I had no idea that the lines would follow the forwarding of just any ol' phone that has the lines ringing on it... seems like it would only follow the forwarding of the prime set, or something like that.

Good to know that if Joe Blow has a line appearance ringing on his phone that he can arbitrarily control the routing of that line.

Thank you Norstarboy - your cape of wisdom shrouded me from an ego-strain! Happy Turkey week!