Auto Attendant Issue

[option11newby]

Have a customer with BCM200 (3.6). They have 3 reception phones in a hunt group. Tried setting up AA as they want with a message stating all operators are busy.
The AA answers, callers get the message, then they get transferred to the hunt group. Call hits first extn, when it hits the second extn in hunt group, after 2 rings it goes directly to extn mailbox.
Hunt group is set up with 4 rings, if busy queue, timeout 180 seconds, and set to overflow to another HG if needed.
AA works fine on lunchtime message and non-business greeting. Only fails on normal business hours.

Do you guys have any pointers for this one?

 

[MarvO1]

How is it failing? What is it not doing?

MarvO said it

 

[option11newby]

Marvo,

During normal business hours, the AA operates fine, get the recorded greeting, then when ready to transfer to the group, it rings on first extn, then 4 rings goes to second extn, after 2 rings on this extn, goes into vm for second extn.
This morning, I have changed HG to Braodcast, waited an hour and rang the client, it appears to be working, but I will monitor during the day.

Reg

 

[luv2ski]

i think 1 problem is that you have the incomming lines on a phone that has a hunt group assigned to it,,,that is the reason call goes to vm box..not the way hunt groups are supposed to be set up..remove the line appearences and try again

ski season has started

 

[3Sixty]

Hi option11newbie

Logon to the BCM and under the services telephony services general tab click timers and switch off transfer ringback timer this will solve your problem.

 

[TLDuk]

Be careful if you are using skill sets changing this will screws them up…

 

[3Sixty]

Yes this is true TLDUK if you switch of the transfer ringback timer the system will not move around your call center.The transfer ring back timer governs how long the call pilot will try an extension before it sets the handset to busy or logs it out.

But I do not think there is a call center involved here.