Auto-Attendant Help - Partner PC Card 3

[joel7]

Hello,

I am trying to setup an Auto-Attendant using the Partner PC Card for voice messaging. I have 4 mailboxes at my disposal. I recorded the auto-attendant and am trying to setup the selector codes. My question is, once I setup selector code 1 what do I do after that?? I want the auto-attendant to send the calls to different voice mail boxes that will give instructions, directions and time available, I dont want any of those 3 to go to extensions. How do I do this? Only one option of 4 will go to an extension. Thank you in advance for your help.



Joel

 

[mrpeabody]

On the Partner Voicecmails what you would be looking for would be an "Announcement". I don't think the PC card has these, so what you would have to do is create a "phantom" mailbox/extension (an unused extension and assign a mailbox to it). Either way it's going to beep at the end of your recordings that you make. That PC card voicemail is the cheapest creature on the market besides maybe an answering machine. Think of upgrading to a Messaging Voiceemail.

 

[TouchToneTommy]

You need to make "guest" mailboxes, by using extensions that don't really exsist, Re-assigning the mailboxes to those extensions, then give those extensions Voice Mail Coverage, set their VM Cover Rings to 1, point the Selector codes to them, and set their Answer Mode to Answer Only.

As far as what extension numbers to use, even though an ACS R5 can go up to 48 extensions, which would make the highest extension number in the system be 57, the PC Card Voice Mail will only recgonize extensions up to 49. So, first assign mailbox 4 to extension 49, mailbox 3 to 48, and mailbox 2 to 47. Mailbox 1 is defaulted to Extension 10, change it if you need to.

Make selector code 1 transfer to extension 47, 2 to 48, and 3 to 49. Make selector code 4 go to wherever you need it to go. Be aware that 0 will go to 10, and can't be changed.

Give 47, 48, and 49 Auto VMS Cover, set their VMS Cover Rings to 1, record the announcements and set them to answer only, and you should be good.

 

[joel7]

Thank you both. Absolutely awesome help and detail from both of you. Its looking like we may not be able to use this PC Card for our auto-attendant after all. We dont want it to "beep" after the announcement so we may have to look at the other platform. Thanks again.

Joel

 

[joel7]

TouchTone, thanks again. It worked exactly as you said. Cant say how much I appreciate your help.

Joel

 

[mrpeabody]

This is interesting. I'm rusty on th PC VM, so few out there in my neck-of-the-woods. So TTT, you can set the mailboxes on a PC VM to Answer-only and that will prevent them from trying to record an incoming message? Is that an option accessable from admin or as a user? Also, isn't the VMS cover rings a global setting, or did they make it per-extension on the later versions of ACS?

 

[itpphoneguy]

Hi jonvine,
Yes, the mailbox is set to answer only by the subscriber (not admin). Later versions of the ACS allow a set by set adjustment of rings before vm cover. Also, each CO line can be set individually before AA picks up, different for night mode each also.
Life just keeps on getting better !

-Chris

 

[wp7705]

hate to sound dumb, but I wasn't able to get vm to work on acs after install partner pc mail card.

receptionist is actually @ *11. *10 is dedicated to programming @ this time...but will become a conference rm ext.

receptionist has general announcement and wants to allow users to record brief messages, and then be able to retrieve them.. none of the other extensions/users will have vm.

so,help...please:
acs and vm programming cheat sheat would be helpful

thx

 

[itpphoneguy]

Hi wp7705,
You are going to have to change reception to ext 10. That's the way the system is set up. Are you sure you want to put a programming point in the boardroom? Unless you use a phone with no display. There are links to the manuals on the Avaya web site under the "Links" tab at the top of the page. You can download the *.pdf file.
-Chris