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Auto Attendant Greeting not changing

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voipneerd

Vendor
Mar 12, 2012
161
SA
Hi
When I upload a new AA greeting to 3300. the old message not removed.system play both messages old then new.

Anyone face the same issue?

Thanks
 
Hi
I found the solution all I need to get the system default greeting. Here is the steps

To get back to the default system greeting (auto-attendant greeting):

FTP to the IP address of the 3300 controller.
Enter your username and password.
Navigate to the prompts directory, by typing cd /vmail/c/vm/prompts
This will display various languages. Change to the directory that your using e.g. english.uk
Delete any files of the following type:

pday.vox, or pday*.vox (where * is a numeric value e.g. 2)
pnite.vox or pnite*.vox (where * is a numeric value e.g. 2)
Your system will now return to the default system greeting.
 
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