Auto Attendant - Forward to voicemail

[danramirez]

MCD 5.0, embeded voicemail

This customer has a very simple bilingual auto attendant, hi thank you for calling ABC, to continue in english please hold, for spanish press 8. If you know the extension you'd like to reach dial it now or please hodl to get transfered to the attendant. This works great.

However, during closed hours, the greetings says, hi thank you for calling ABC, to continue in english please hold, for spanish press 8, then it says our office is closed we remind you that we are opend monday to friday...... Then, it says you are being transfered to the operator, and of course the operator is absent and the call is forwarded to the attendant's voicemail.

Is there a way to avoid the message "you are being transfered to the operator" and that the call goes straight to the voicemail??

This customer says, if the office is closed how come the auto attendant is transfering the call to the operator?

Any advise? Regards,

Daniel

http://www.hatkana.com

http://www.wtelecom.com

 

[Supernova99]

You need to specify the attendant extn number in the mailbox settings the default is 0
This can be a mailbox number


Share what you know - Learn what you don't

 

[LoopyLou]

The reason the Auto Att is saying that it is transferring to the operator even when closed is because in some situations even though the office is closed, there still might be a operator. That operator might be there to handle after hours calls ( security ). Just my 2 cents.

The beatings will continue until morale improves.

 

[kwbMitel]

The Main Auto-Att is not capable of taking a message so it will follow a default action if no actions are taken by the caller prior to the end of the message.

The default action is to transfer to the attendant. This happens regardless of the status of night/day.

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