Auto-Attendant Embedded not stable

[johnromani]

Hey Guys,

Anyone got this issue:

My customer has an Ipoffice V2 v9.0.3 and an embedded voicemail installed. They has an E1R2 with 10 channels and the greetings recorded in AA is "Menu" option (*8401), not the Morning, After or Evening. The incoming route its pointed to the AA:someone.

The incoming call (even one call per time) sometimes were attended by AA and sometimes just got the limbo and the call is disconnected. We tried it with just one call, so this not the limit of 2 channels. If the calls are routed directly to HuntGroup the calls goes fine.

the AA Actions has 2 options: Dial 1 to normal transfer to huntgroup and 2 to normal transfer to a some extension user.

Cesar Romani
Avaya ACSS | APSS (SME/Data)| ACIS (Data)
Comptia Convergence +

 

[sizbut]

How many channels do you have? The default is 2 so even a couple of people checking their messages is going to cause problems.

Your best action at the moment is to run System Status and see what alarms are present. Then also use it or System Monitor to see what is reported when an incoming call arrives.

Stuck in a never ending cycle of file copying.