Auto Attendant Delay

[ksutec]

We have an IP Office 7.0 system set up in a call center. There is 18 channels of a T1 applied to the system for use as an incoming 800/outgoing long distance circuit. All calls are answered immediately by the auto attendant. My question is, how do i get rid of the long delay before the caller hears the greeting? I can understand that with the analog lines there should be a delay to wait for the CLID to come through, but I don't want this delay on the T1 channels. It is set to go to the auto attendant by putting in VM:Auto Attendant in the incoming call route destination. I can watch the call come in in system status and it is alerting for nearly 15 seconds before it is answered, so the call is getting here. Also, there was not much of a delay with the BCM450 that was previously in place here on the same circuit. The system is just not answering the call for a long time.

Thanks for any help!!

Rob Renneker
WCTA

 

[amriddle01]

Perhaps your T1 or the attendant is not configured correctly, I have never seen any delay at all with an auto attendant on a PRI circuit

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

How many voicemail channels do you have?
It sounds like the call is waiting untill a channel is released and then it goes on.


BAZINGA!

I'm not insane, my mother had me tested!

 

[NYSTECH]

During those 15 secs of alerting does the call hear ringing or silence?

 

[ksutec]

Thanks for the responses. It is possible that the 18 channels for voice on the T1 are not configured correctly, although it always works and always answers; there is just a consistent 15 second delay while it is "prealerting" in monitor before it says "answered".

This system has 20 voicemail channels, which is plenty for this business. I do not have any channel reservation set up, however. Perhaps I need to set up reservations??

During the 15 seconds, the caller doesn't hear ringing and never has with this circuit.

Thanks!

Rob R.
WCTA

 

[ksutec]

Just to be clear, when calling in on the loop start lines instead of the circuit (going into the same auto attendant)there is no significant delay beyond the normal wait for the caller ID information.

Rob R.
WCTA