We have a DID come in on PRI that is picked up by an Auto Attendant. When the AA transfers to a busy extension the call ends up at our reception desk. I need to stop this from happening.
When the calls show up on the reception phone the display shows 'return 501' where 501 a member of the integrated voicemail calling group.
Is there a way to have the caller simply get a busy tone? The extension the AA transfers to will often have 3 calls stacked up and I don't want to add any more system access lines.
Our system:
Magix Release 2.2 v7.2
Merlin Messaging Release 2.5
When the calls show up on the reception phone the display shows 'return 501' where 501 a member of the integrated voicemail calling group.
Is there a way to have the caller simply get a busy tone? The extension the AA transfers to will often have 3 calls stacked up and I don't want to add any more system access lines.
Our system:
Magix Release 2.2 v7.2
Merlin Messaging Release 2.5